SYNIO.UK are completely dedicated to your total satisfaction with our range of custom made products.

If you have any suggestions or comments regarding our products please email us at :

Email : syniodesign@outlook.com

Making A Purchase

This site has been designed to make ordering our products as easy and convenient as possible. Simply select any of our products and select the ‘add to cart’ option, multiple products can be added in the same order. Then when you have finished select the ‘cart’ button to view and pay for your order leaving the rest to us.

Your order will be processed and you should receive it within 2-5 days. We do not take back orders due to our products being custom made.

General Delivery Information For All Orders

We can deliver to anywhere in the world, the price stated at checkout is the price to deliver to the UK only.

All other countries please email before you buy for a postal quote. syniodesign@outlook.com
Please note we cannot offer same day delivery.

When ordering please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.
Should the recipient be away at the time of delivery, a card will be left stating attempted delivery and will include details of how to collect them or arrange re-delivery.

Delivery Information

All items are delivered via Hermes Delivery service Post, this is signed for with 3 delivery attempts. Please allow 2-5 working days for delivery. If you require us to use a different courier please contact us before you purchase to get a quote.
We usually dispatch one day after any orders to give way for cancellations, after this time has gone the customer would be responsible for paying the return delivery costs if the items have been posted.

Hermes collect parcels 7 days a week so if you bought one on a Saturday it would be posted on the Sunday.
Deliveries can take place 8am – 8pm Monday to Saturday

Payment Security

Synio only currently accept Paypal payments which is a secured payment system, alternatively collection in person would be from Halifax, West Yorkshire (5 mins off J24, M62).

Please email or use our messaging service prior to purchasing if you would like to collect any items.

When your order has been placed, you will receive an email from synio to confirm the payment has been successful and it going through the processing stages.

Returns

In accordance with the Consumer Contracts Regulations (2013) you may also cancel your order at any time without reason, within 14 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this by emailing within 14 working days of receipt and return the packaged item to us at the address given above.

Once we receive the products back in unused condition and have checked them we will issue a full refund of the cost of the products purchased.The item(s) must be returned to us unused and in as new condition.

You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.

Please note this policy excludes all our customisable products as these are personalised at the time of sale and are exempt from this legislation. This does not affect your statutory rights as a consumer.
Website Disclaimer
The information detailed in this website is for general information purposes only. We aim to keep this upto date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 

Privacy

We do not and will not pass any information onto 3rd parties i.e email addresses, phone numbers.